I’ve been using Samsung SSDs exclusively for years. The Data Migration software has always been 100% … until last month when I got a new HP computer.
Problem:
Samsung Data Migration stops responding and closes after :20 seconds when trying to clone a hard drive.
Key Questions:
1. Is your drive ‘”offline” after attempting to clone it?
2. Does “BitLocker”encryption appear in the source drive description?
1. Is your destination disk offline?
Click START (windows icon on lower left)
>>> type “COMPUTER MANAGEMENT”
>>> click DISK MANAGEMENT in the left column under Storage
When you hover over the information icon, does it say “Offline (The disk is offline because of a policy set by an administrator)”
2. Set the disk to online (optional).
Follow the instructions on this video through 1:34 (confirming the drive is online) and try the Samsung Data Migration again.
(After completing this step, you may find that your Data Migration software will continue to fail. This isn’t a problem. In that case, carry on to step 3.)
3. Is the source drive protected by BitLocker?
In my case, even though it was a brand new computer, the process of encryption had already started. Once I disabled this, Samsung Data Migration worked as expected.
click on the START icon in the lower left corner
>>> type BitLocker and select MANAGE BITLOCKER
>>> turn it off.
You may get a message explaining that the process of encryption has already started, but don’t be deterred. Once BitLocker is off and the de-encryption process has been completed, try Samsung Data Migration again.
For more info: https://windowsreport.com/disable-bitlocker-windows-8/
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